Returns & Exchanges
At H Mart Manhattan, we strive to provide the freshest groceries; however, if you are not satisfied with your purchase, you may return items within 7 days for a full refund or exchange. Please note that perishable goods and opened frozen items are subject to inspection to ensure food safety standards are met.
Verify Eligibility
Ensure your items are in their original packaging and that perishable goods are brought back within 24 hours of purchase for quality concerns.
Gather Documentation
Locate your original paper receipt or digital order confirmation, as proof of purchase is required for all Manhattan store transactions.
Visit the Service Counter
Bring the items and your receipt to the Customer Service desk at our 32nd Street location during regular business hours.
Receive Your Refund
Once approved, your refund will be processed back to your original payment method or issued as an H Mart gift card.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing